hello2019@wearehuddle.com wearehuddle.com +61 3 8376 7575 HUDDLE CASE STUDIES 2019 • MELBOURNE, SYDNEY Increasing accessibility, inclusivity and improving the overall service delivered for people experiencing addiction with the Western Victoria Primary Health Network. Case study. Desired outcomes • Build capability • Customer experience • Service innovation Tools used • ‘How might we’ questions. • Building capability • Problem reframing • Assumption busting • Ideation • Prioritisation Western Victoria Primary Health Network’s (WVPHN) Alcohol and other Drugs (AOD) team sought to understand how they could increase accessibility, inclusivity and improve the overall service delivered within service centres across the state for people experiencing addiction. Brief/Chal

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