case study During her residency at Providence Portland Medical Center in Portland, Oregon, Dr. Jane Dunham used a full-featured but complicated and expensive electronic health record (EHR) system. Next, she worked at a large group practice that had a partly electronic, partly paper- based system. She remembers, “We had to retrieve information from several different places; it was very piecemeal. That EHR was pretty dysfunctional.” LOOKING FOR

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