case study During Dr. Vincent Esposito’s 20 years of working in patient care, medical education and administration, he had designed “the perfect patient chart.” And that’s why, when he started Upper West Side Family Practice in 1999, he continued to use paper charts. It’s not that he had ruled out making the transition to an electronic health record (EHR) system, but when he investigated the available systems, he decided that the industry nee

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