Challenge: Improving On a Reactive Approach to Performance Management At Welch’s—a global brand known for juices, jams, and jellies—IT faced questions regarding hardware, software, and utilization savings. One IT department serving the organization—including manufacturing, supply, and finance—oversees databases, storage, and applications. Before Galileo, Welch’s used AIX/Linux and Oracle tools, but could not fully monitor the environment. Mukesh Sharma—Senior Manager of IT, Database, and ERP Infrastructure— oversees all mission-critical infrastructure. In his words, their former approach was “very reactive.” Administrators responded to individual performance complaints using their own approaches. He adds: “Our environment runs very lean, with no dedicated administrators to watch

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