CUSTOMER CASE STUDY Digitally Transforming to Measure Member Engagement Rogue Credit Union was established in 1956 by a group of teachers to serve their member-owners and community. Since then, Rogue has grown to 27 locations across Southern Oregon, a membership of 166,000 and over $2.5 billion in managed assets. Rogue Credit Union With deep roots in the community, and an expanding base of members, the leadership team realized that they needed to speed up their digital transformation. Members were unable to book appointments with staff and had no reminder notifications available, management did not have line of sight into appointment results and statistics, and member walk-in experiences were disorganized. ABOUT ROGUE CREDIT UNION 1 COCONUTSOFTWARE.COM2 ROGUE’S CHALLENGES 1/2 C

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