Watermark Hotel & Spa Gold Coast Case study A n i n s i g h t i n t o o n b o a r d i n g b e s t p r a c t i s e s i n h o s p i t a l i t y Country: Australia Verticals: Hospitality Onboards per year: 100+ With the G:link light rail delivering people right to the door, Watermark Hotel & Spa connects thousands of patrons each year to all the delights that the Gold Coast has to offer. The Watermark Hotel and Spa’s founding principle is simple - to strive to deliver facilities and services that leave guests feeling refreshed and rejuvenated. About Watermark Hotels The challenge The hospitality sector faces significant challenges when it comes to attracting, nurturing and retaining the right staff - with the industry in Australia facing a 50% average turnover rate per year. T

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