“ Project background Waitrose was relocating one of its branches from a town centre (where it had been for the past 30 years) to an out-of-town site. Relocations take place fairly infrequently in the company - refits and extensions have, historically, been the more usual forms of change. Also, the new site was two to three times the size of the existing branch, so there were many changes facing the workforce. The Branch Manager ha

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