Case Study

Harvey Nichols enhances the customer experience and will make savings of £1 million with unified communications

Harvey Nichols enhances the customer experience and will make savings of £1 million with unified communications

Pages 4 Pages

Case Study Harvey Nichols enhances the customer experience and will make savings of £1 million with unified communications HARVEY NICHOLS Customer challenge Harvey Nichols is synonymous with quality. To ensure an exceptional retail experience, the company’s 2,500 employees need to be able to deal with customers’ requests quickly. This often involves contacting other stores, the head office or warehouse – a process that was hampered by Harve

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