Case Study WaFd Bank Forbes Top-30 bank uses automation to centralize its payments and enable visibility across 230 locations.CASE STUDY Assets: $1.5B AP Staff: 5 Annual Payments: ~20,000+/yr Branch Locations: 5 Industry: Financial Services Invoice Software: Symbeo Challenges You might assume that a Forbes Top 30-rated bank like WaFd would have all its operations streamlined to top efficiency. That wasn’t always the case. At one point, the bank’s 200+ branches would send their paper invoices to the main AP department at WaFd’s Seattle headquarters for weekly processing. It was a task that Accounting Manager Nikki Augustavo called “manual—very manual. We sorted through quite a bit of mail every day.” “We would print checks here, divide them up, match their stubs with the invoice

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