| 1 Volkswagen Group UK (VWG UK) operates in arguably the world’s most competitive and complex automotive market. Success has been driven by excellent and innovative products, but to take the business to the next level required a step change in sales and customer service. The firm needed to “transform the way we do business”, changing many legacy core processes and systems. This became the largest and most complex business change the company has ever undertaken. New Vehicle System (NVS) Project “Transforming the way we do business” Volkswagen Group UK | 2 VWG UK’s New Vehicle System (NVS) rollout was a multi-million pound project designed to streamline and improve the way all VW brand vehicles are sold and maintained in the UK. The Dealer Management System Integration

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