Volkswagen Group Sales India implements a centralized service desk and achieves 98 percent dealer satisfaction
Volkswagen Group Sales India implements a centralized service desk and achieves 98 percent dealer satisfaction
4 PagesVolkswagen Group Sales India implements a centralized service desk and achieves 98 percent dealer satisfaction “Over the past year, since the start of the service support project – DealerKonnekt (SPOC), the TCS team has been able to deliver positively on all promised parameters.” Mr. Prosenjit Sengupta, CIO, Volkswagen Group Sales India Pvt. Ltd. Abstract With multiple vendors to support existing dealer applications, and a service desk with
