CASE STUDY Voice Response Unit (VRU) Business Service Interface layer providing data to the IVR system tripled the overall performance WAS/ATG, Oracle, RightFax $120k 2 monthsChallenge Solution Benefits Our client has identified a need to modify and improve their IVR system by implementing a new VXML application that should provide a wide range of online services for members, producers and providers. This new VXML application should essentially provide the same information available on the client’s websites but in a limited form (due to IVR limitations). Vicert’s responsibilities for the VRU project can be grouped into two top- level tasks: 1. BSI-API Design 2. BSI-API Implementation BSI-API serves as the contract between the IVR application and the backend. It’s interfaces are expo

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