ePPO Self-service (call deflection) for ePPO members for view and change PCP that is reusable for HMO One of the largest payers in California with whom we worked with for more than 15 years on various projects wanted to introduce a new type of insurance plans (ePPO Plans) that enable the new member to select and to attract new members to enroll into new insurance plans and needed help in the implementation process. CASE STUDY Challenge Our client, in the payer segment, identified a need to enable the existed ePPO member to change their auto assigned PCP online immediately and to enable ePPO member to find a more appropriate provider for their needs online. The ePPO product goal was to create a narrow network offering that functioned similarly to an HMO, without the cons

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