Overview Vodacom is a leading African mobile commu- nication company providing a wide range of services, including mobile voice, messaging, data, and converged services to more than 60 million customers. Challenge In a competitive industry, mobile telecom- munications companies must keep operating costs as low as possible. IT departments try to reduce server sprawl by cutting the number of physical machines in the data center. This reduces ongoing investments in hardware, power, and cooling, and it frees up IT staff to deliver greater value to the business. Accordingly, Vodacom follows a virtualization- first policy for new servers, and when a physical server’s warranty expires, the company virtual- izes it to run on a VMware host. The only ex- ceptions are systems that require

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