CUSTOMER STORY Industry: Financial services Location: Amstelveen, The Netherlands Size: 2,500 employees VIVAT accelerates the pace of innovation to better serve customers with ServiceNow Reduction in lead time to value delivery Creates an internal DevOps culture to propel innovation Processes and workflows automated 70% VIVAT helps customers become more financially self-reliant Netherlands-based financial services provider VIVAT—through its portfolio of five insurance brands—has helped customers become more financially self-reliant for more than 150 years. To stay ahead in the competitive financial services industry, VIVAT uses cutting- edge technologies to develop products and services that put customers’ needs first. The company has a culture of continuous improvemen

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