+1-866-412-5265 +44 203 642 1842 www.sjssolutions.com e-mail: info@sjssolutions.com This document is confidential and may not be reproduced, sold or redistributed without prior written approval of SJS Solutions Limited. This document contains information proprietary to SJS Solutions Limited. © 2016 by SJS Solutions Limited. All rights reserved. Confidential Case Study Vision Health – UK Back Ground Many companies continue to use traditional wallboard technology to monitor contact centre agents, this technology is outdated and in many cases, has not been reviewed for many years. The danger in continuing to use traditional wallboards is that they don’t meet the human needs of modern contact centre employees, nor be aligned with new findings in the area of e

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