+1-866-412-5265 +44 203 642 1842 www.sjssolutions.com e-mail: info@sjssolutions.com This document is confidential and may not be reproduced, sold or redistributed without prior written approval of SJS Solutions Limited. This document contains information proprietary to SJS Solutions Limited. © 2016 by SJS Solutions Limited. All rights reserved. Confidential Case Study Clarity TM: Business Travel Agency – United Kingdom Background Many companies continue to use traditional wallboard technology to monitor contact center agents, this technology is outdated and in many cases, has not been reviewed for many years. The danger in continuing to use traditional wallboards is that they do not have the ability to be designed to meet the human needs of modern contact

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