Virtual Assistants Reale knowledge management system driven by voice Problem: Junior agents have to ask many questions to more experienced staff and often to wait for reply, about both simple and complex issues. This could negatively impact productivity, efficiency and customer experience. Benefits for business: • Delivering responses to standard queries, on all the main topics fully automatically; • Chatbot’s level of ‘competence’ is easily expanded by integration of new knowledge base topics. In-cloud delivery Next steps: The Spitch Omnichannel Conversational Platform and its components make it easy to add new topics to the chatbot and widen the coverage of business processes and scenarios for automation. Adding speech analytics component will help extract a wealth of dat

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