VIRGINIA DEPARTMENT OF TRANSPORTATION Conducting Employee Exit Surveys to Understand Employee Turnover WHO THEY AREThe Virginia Department of Transportation (VDOT) is the government agency responsible for building, maintaining, and operating the state’s roads, bridges and tunnels. Through the Commonwealth Transportation Board, VDOT provides funding for airports, seaports, rail, and public transportation. THE HIGHLIGHTS Increased survey response rates Increased employee net promoter score Cut down on the time it took to collect and analyze feedback Created a centralized dashboard so each district could have visibility into its own employee reports and agency- wide reports Provided a way for departing employees to speak with employee relations representatives to discuss unresolved issues and

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