CASE STUDY : VIRGIN TRAINS SMARTER WORKING Smarter Working delivers a transformational IT experience Virgin Trains had long focused on the exceptional delivery of customer service using technology, whilst unwittingly missing the opportunity to apply the same thinking to progress technology within the workplace. Consequently, internal systems were failing to keep pace with the needs of their users, with restricted access, old versions of software and limited app choices all impacting the user experience and productivity. Virgin Trains has operated the West Coast Main Line franchise since 1997. Operating high speed train services between London and Scotland, today more than 35 million passengers choose to travel with them every year. +44 (0)845 862 1794 | INFO@SPHERI

Join for free to read