VIRGIN TRAINS - Poor end-user computing (EUC) support inhibiting user productivity and damagingthe perception of IT
VIRGIN TRAINS - Poor end-user computing (EUC) support inhibiting user productivity and damagingthe perception of IT
4 PagesCASE STUDY : VIRGIN TRAINS EUC MANAGED SERVICE Smarter Working meets Smarter Support Virgin Trains had deployed a radical new end-user computing platform. The project, dubbed “Smarter Working”, intended to achieve exactly that; to deliver smarter, more efficient ways for staff to work, collaborate and naturally boost productivity. In order to fully realise the benefits introduced by the Smarter Working initiative, Virgin Trains understood that they would also need to focus on how they could best support their users to ensure that the new tools remained functional and the integrity of the platform was maintained. Virgin Trains has operated the West Coast Main Line franchise since 1997. Operating high speed train services between London and Scotland, today more than 35 million
