CASE STUDY When it Rains, it Pours – New Metering Initiatives in the Midst of a Flood One day in September 2011, Mary Beth DePugh was getting ready to send out the water bills – the last month she’d have to use the 25-year-old, DOS-based billing software she’d battled for years. As Account Clerk for the Village of Johnson City Water Department, she would have had the brand new billing software from another provider go live in October, fol

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