Streamlined AMR Reads 70 Percent of 30,000 Reads in a Day, Reallocates Workload City of Bloomington Water Department OLD, MIXED METERS MAKE A MESS OF BILLING When Nick O’Donoghue joined the City of Bloomington, Illinois Water Department, its meter reading system faced a number of issues. First, the meters themselves were a mixed assortment from different manufacturers, and many were more than 30 years old. Needless to say, accuracy was a problem. Additionally, with the lack of a standardized system, the different types of meters, software, and collection devices led to billing errors. According to O’Donoghue, communication between the office and the staff out in the field was also a challenge. Nearly 30,000 meters had to be read each 30-day billing cycle, with three full-time meter

Join for free to read