Case Study
Vforce Auto Club Renewals integrates AAA data directly into Salesforce
SCRIBE RESELLER: Socius Vforce Auto Club Renewals has taken the concept of a virtual enterprise and made it a thriving reality. Unlike tradi- tional telemarketers that centralize their operations, Vforce takes advantage of sophisticated customer relationship management (CRM) provided by sales- force.com, allowing its renewal specialists to work from anywhere in the United States. The critical link in driving call effectiveness is popul