Veterans Point of Service (VPS) Performance Management and Control (PM&C) Services, Thermal Paper Support, and National Security Operations Center (NSOC) Remediation Hardware for Kiosks The Department of Veterans Affairs (VA) Chief Business Office (CBO) has made a significant investment in implementing Veterans Point of Service (VPS) kiosks nationally at its medical facilities to enhance customer service. VPS devices allow Veteran patients to check-in for scheduled appointments; update their personal, medication, and allergy information; complete clinical questionnaires; and notify their caregiving team of changes to their information. As the implementation of these VetLink systems change the Veteran patients’ experience as well as the workflow of VA staff it is necessary to assess p

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