Rocket ® Improved Customer Service and Response Time Vermont Teddy Bear Co. Industry Manufacturing Challenge Faced with dramatic growth, increasing sales volume, and fluctuating seasonal demand, the company needed to update its data management systems to improve customer service Results • Customized solutions to meet customer needs and reduce call center response time • Updated applications without rebuilding the database or writing new code • Updated the database without additional costs or downtime Products • Rocket ® U2 Application • Database Management Company The Vermont Teddy Bear Company (VTBC) is the largest handcrafter of teddy bear toys in North America. Headquartered in Shelburne, Vermont, VTBC began nearly 30 years ago with a single product called a BearGram®, a

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