Case Study

Veneto Banca Group | Quality of service delivered to customers: from assessment to its improvement

Veneto Banca Group | Quality of service delivered to customers: from assessment to its improvement

Pages 3 Pages

/ 45 Managing Director Business Development Corporate Clients Veneto Banca Group | Quality of service delivered to customers: from assessment to its improvement Background and project assignment Founded in 1877, Veneto Banca Group is one of the major Italian banks. For the last fifteen years, the bank has executed a distinguished develop- ment plan, based on the acquisition of five smaller Italian banks and four CEE banks based in Croati

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