VELOCITY CREDIT UNION CASE STUDY MOOD:MEDIA 800 345.5000 | moodmedia.com800 345.5000 | us.moodmedia.com ABOUT VELOCITY CREDIT UNION Velocity Credit Union provides the Austin metro community unique value through a highly personalized alternative to local banking. Focused on the ideals of cooperation, self- help, independence, and non-profit operation, Velocity has proudly become one of the largest and strongest financial institutions in T exas, with more than $600 million in assets and 70,000 members across five counties. THE CHALLENGE For Velocity, the customer experience is critical to creating and maintaining a positive relationship with members. It presents a unique opportunity to create a consistent expression of the brand and differentiate Velocity from the compet

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