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Vantus Bank Accelerates Help Desk Turnaround and Cuts Compliance Costs Using DSRAZOR and DSMETER

Vantus Bank Accelerates Help Desk Turnaround and Cuts Compliance Costs Using DSRAZOR and DSMETER

Visual Click Software
Pages 6 Pages

Vantus Bank Accelerates Help Desk Turnaround and Cuts Compliance Costs Using DSRAZOR and DSMETER Incident Handling Times Cut by 60-70%; Reporting Time Reduced from Days to Minutes Situation: Seeking Help for the Help Desk and Answers for the Auditors Terry Christensen, Systems Analyst and Network Administrator for Vantus Bank, was seeking a three-pronged solution. He sought a way to delegate Help Desk activities to enhance the Operat

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