Case Study / Valrhona inter.valrhona.com avaya.com Valrhona Chose Avaya to Optimize Customer Service Valrhona and its service provider, Tims Systèmes, have been working on a large-scale project to optimize customer service. The challenge was to have a customized solution to facilitate the interconnection of CRM Salesforce with the Avaya telephony platform, thereby enabling the company to offer better service to its customers. Valrhona, with headquarters in T ain l’Hermitage, close to Lyon, France, has an 800 person strong workforce and a customer service department of approximately 30 dedicated agents, who aim to provide personalized and rapid responses to clients all over the world. In order to respond to the growing demands of clients, Valrhona wanted a solution which would in

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