Industry Consumer Services Integration Zendesk Key Metric Challenge Solution Results WeGoLook ® relied on a legacy on-premises contact center to support their clients and Lookers which prevented them from eectively routing callers to the right agents, oered little insight into agent activity and lacked the capabilities to automate manual agent work. These system deficiencies resulted in low agent productivity. WeGoLook chose Talkdesk for its intelligent routing, deep integration with Zendesk, advanced reporting, call recording and monitoring capabilities to increase customer satisfaction, automate processes to improve productivity and ensure agents are always oering a positive customer experience. WeGoLook optimized their contact center with Talkdesk to decrease ave

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