UTILITY BUILDS INSTANT CUSTOMER SATISFACTION
UTILITY BUILDS INSTANT CUSTOMER SATISFACTION
2 PagesCASE STUDY: UTILITY BUILDS INSTANT CUSTOMER SATISFACTION Vectren transforms its image and reduces costs Overview Energy holding company Vectren Corporation wanted to offer its customers a responsive, fresh-looking website and bill-pay portal, while reducing the costs and call burden on its customer service division. Redesigning the overall website experience improved customer satisfaction to the degree that positive feedback was insta
