THE CHALLENGE Serving nearly 300,000 customers in the greater Indianapolis area and surrounding counties, Veolia Water Indianapolis LLC, which had managed the Indianapolis Water (IW) Utility under contract since 2002, turned to RouteSmart in 2008 to manage a complete route redesign – the first major rerouting initiative in nearly 20 years. This redesign included overcoming several challenges, such as bimonthly readings for each half of the t

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