Using process mining to uncover and repair inefficiencies

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ServiceNow used process mining to identify inefficiencies across 900 daily business processes, leading to significant improvements. By leveraging tools like Process Optimization and Flow Designer, ServiceNow pinpointed bottlenecks in workflows such as incident management, asset management, and HR service delivery. This approach enabled the company to enhance productivity, save time, and optimize operations, ultimately improving employee and customer experiences.

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