USING INQUISIUM TO IMPROVE THE LOS ANGELES TRANSPORTATION EXPERIENCE
USING INQUISIUM TO IMPROVE THE LOS ANGELES TRANSPORTATION EXPERIENCE
3 PagesCUSTOMER SUCCESS STORY USING INQUISIUM TO IMPROVE THE LOS ANGELES TRANSPORTATION EXPERIENCE In 2017, the LA Metro planned a redesign for their agency transportation services. Principal Transportation Planner Matthew Kridler and his team knew they needed a software solution to capture feedback from their community. Past experiences with limited survey solutions either stopped short in functionality or only provided basic data with few actionable takeaways. The creation of LA Metro’s agency-wide Strategic Plan, “Metro Vision 2028,” relied heavily on survey data in order to capture a representative sample of LA County’s input. Knowing that the stakes were high for their constituents -- both riders and non-riders alike-- meant the Strategic Plan update needed to account for as ma
