Case Study
Userful provides key to unlocking IT issues in a challenging library system in Florida
The Monroe County, in southern Florida, covers a stretch of about 105 miles across the Florida Keys, a popular tourist destination in continental USA. The county’ s library system consists of five (5) branches, spanning from Key Largo at the north, all the way down to Key West. The system is centrally managed from the Marathon branch, and they have a public computing network of 70 public computers. The Challenge Monroe County Library System used to have a collection of stand-alone Windows XP computers. They worked fine but were a challenge to manage—there were virus, privacy and security issues. For example, on those Windows computers, sensitive information—such as passwords user id’s and browser history — would be left behind after a patron left. Also, those computers didn’t ha