US Postal Service Emergency Services | United States The ?rst postmaster general of the United States was Benjamin Franklin, who was appointed in 1775. Today, the United States Postal Service (USPS) operates some 32,000 retail o?ces nationwide. Challenge After the events of September 11, 2001, and the lethal anthrax attacks that a?ected U.S. mail the same year, the USPS sought a stronger plan for emergency preparedness, response and recovery. Various post o?ces also needed guidance in assessing ?ood damage, monitoring indoor air quality, preventing and responding to oil spills, and removing lead paint, asbestos and mold. Solution The USPS O?ce of Emergency Preparedness (now the O?ce of National Preparedness), as part of a 10-year, unlimited capacity contract, commissioned Louis Berger to p

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