www.symphonysummit.com U.S. Manufacturer Reduces ITSM TCO Significantly with 100% Employee Adoption New solution adopted by 100% of employees in 3 monthsCustomer Milliken & Company is a 155-year-old diversified industrial manufacturer headquartered in Spartanburg, S.C. The company serves various industries from over 40 manufacturing sites, including healthcare, transportation, building and infrastructure, hospitality, industrial manufacturing, architecture and design, and specialty chemicals. Executive summary With IT support critical to ongoing operations during Covid-19, rapidly scaling up support to remote workers was essential. Milliken implemented a new integrated IT service management (ITSM) and IT asset management (ITAM) solution to better enable digital transformatio

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