U.S. Cellular, with over six million customers, invested in new BSS and OSS suites to boost its market position amid the smartphone boom. Lacking pricing visibility and under board pressure for fair market terms on this nine-figure investment, they sought NPI's expertise. NPI provided detailed benchmarking and vendor analysis, leading to eight-figure savings on hardware and software. Their efforts also revealed critical vendor proposal shortcomings, ensuring optimal contract terms and establishing a strong foundation for a successful IT partnership, greatly exceeding U.S. Cellular's expectations.

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