CASE STUDY US Airways Results • Improved scheduling flexibility for agents • Lowered operating costs by two full-time equivalents (FTE) • Increased occupancy rates by 12 percent • Saved more than 1,200 hours annually by automating vacation bids • Improved forecasting to manage call volumes The Company US Airways is the fifth largest domestic US airline, employing more than 35,000 aviation professionals worldwide. The company currently

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