CASE STUDY MobileOne Ltd. Telecommunications provider boosts agent productivity with flexible Aspect ® Workforce Management solution “ Our adherence levels were running at 80 percent when we first implemented the Real-Time Adherence capability. We now achieve 95 percent adherence. In spite of a call-volume increase of 10 percent, we did not have to hire any additional agents because Aspect Workforce Management has enabled us to accu

Join for free to read