Case Study
Upgrading Claims Processing Efficiency And Customer Experience With Cloud Solutions
Johnsonville, a major sausage producer, enhanced its order-to-cash (O2C) process by adopting HighRadius cloud solutions. They faced challenges with disjointed systems, manual cash application, and a high volume of deduction claims from big-box retailers. HighRadius' Deductions Cloud and Cash Application Cloud automated processes, streamlined workflows, and improved team collaboration. Key benefits included faster dispute resolution, automatic remittance capture, and improved cash posting accuracy. As a result, Johnsonville saw a 43% increase in deduction claims handled, a 96% hit rate for dollars received, and a 4.4% reduction in open accounts receivable.