Case Study

Unwins

Unwins

Pages 2 Pages

certain the existing systems could not cope or be updated to handle the new CHIP cards. The biggest problem in terms of impact on the business was inconsistency of informa- tion. Richard explains, “Different systems generated different information and we could not easily reconcile this back to a single figure for key performance indica- tors.” Unwins therefore wanted a solution that would enable it to tap into the store managers’ local i

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