With ambitious strategic plans in place and their sights set on growth, UNSW needed to increase productivity and work output across their large teams. Leading a cross-functional team, Dave Rorke, Project Officer, and Nancy Peaty, Production and Traffic Manager, both of the Division of External Relations, were tasked with initiating the change process. The Division of External Relations handles all external marketing and communications for the university. Rorke and Peaty’s roles are to ensure excellence around managing in-coming work and foster operational business improvement.

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