Unlocking the Value in Warranty Management
Unlocking the Value in Warranty Management
6 PagesUnlocking the Value in Warranty Management • Cognizant 20-20 Insights Executive Summary Manufacturers that offer a warranty on their products are aware of the pitfalls of warranty management. Claims eat up a sizable percentage of annual revenue, and fraudulent claims are a perennial problem. Supplier recovery is not where it should be, and each department involved in warranty is not necessarily aware of the practices followed by other
