A global industrial company partnered with Capgemini to enhance its ERP landscape and improve support for fluctuating user demand and customer experience. Capgemini implemented an SAP application maintenance program using ADMnext, focusing on automation and SLA-driven models. The initiative simplified user adoption, improved agility, and reduced ticket volumes, while streamlining reporting, monitoring, and auditing processes. Key benefits included a more user-friendly workflow, increased operational flexibility, and improved customer satisfaction. This partnership positions the company to scale its IT landscape globally, with future plans to develop new applications and pursue sustainable manufacturing innovations.

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