A leading APAC life insurer partnered with Capgemini to modernize its Singapore operations by replacing legacy systems with a cloud-based, low-code workflow application using IBM BPM tools. The solution streamlined new business, policy servicing, and claims processes, enabling a 50% reduction in processing times, 70% improvement in claims assessments, and a 60% increase in straight-through processing. Features like auto distribution, case segregation, and a unified dashboard enhanced efficiency and user experience. With scalable success, the insurer plans to expand the solution across Asia, supported by Capgemini’s ongoing transformation expertise.

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