Case Study
University of Copenhagen Koncern-it – Effective implementation of ITIL
University of Copenhagen Being more than 525 years old, the University of Copenhagen is not only the oldest university in Denmark, but also one of the oldest universities in Northern Europe. Koncern-it is the university’s joint IT unit supplying more than 37,000 students and more than 8,200 FTEs (the number of emplo- yees is significantly larger) with a number of central IT services. Background Koncern-it deals with strategy, guidance,