CASE STUDY University of Chicago Medical Vocera Care Rounds Helps The University of Chicago Medicine (UCM) Improve Patient Experience and Outcomes The University of Chicago Medicine (UCM), an academic medical center located on the campus of the University of Chicago, employs nearly 10,000 practitioners and staff, and provides a full range of specialty and primary care services. At the forefront of medicine since 1927 and known worldwide for its medical science, the 550-bed facility recognized the need to elevate its patient service to match the quality of its science. In 2012, UCM seized the opportunity of new leadership and a new state-of-the-art hospital building to launch an Office of Patient Experience and deploy innovative models of care to enhance patient experience. A key be

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