Case Study
University Health System Delivers Patient-Centered Care, Achieves Magnet
University Health System (UHS), a nationally recognized academic medical center and partner of The University of Texas Health Science Center San Antonio, is consistently acknowledged as an innovator for advancing treatment options, new technologies and clinical research. It’s been named as one of the nation’s Most Wired Hospitals & Health Systems and as one of the Top 25 Most Connected Healthcare Facilities. It’s also been recently designated as a Magnet® healthcare organization by the American Nursing Credentialing Center (ANCC). The accolades, however, weren’t always so numerous, and the Magnet journey wasn’t an easy one. According to Nancy Ray, associate administrator and Chief Nursing Offi cer at University Health System, the organization was struggling to create a patient-